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COVID 19 NOTICE – Please be aware we are still open, taking orders and deliveries going ahead as normal

FREE DELIVERY WHEN YOU SPEND OVER £150 *

Shipping & Returns

SHIPPING:

If your order is over £150 this entitles you to free  2 - 3 day  delivery (excluding Scottish Highlands and all UK islands).

Deliveries will be made via Parcelforce or if you have made a larger order it will be made via the pallet network. Once your order has been despatched you will receive email verification which will include your tracking number and instructions on how you can contact the courier/ track your delivery.

Orders placed before 12noon Monday - Friday will be despatched same day for delivery the next working day.

All orders placed at the weekend or on bank holidays will be despatched the next working day.

The couriers we use, we have found to be the most reliable, but sometimes factors out of their control such as traffic etc could delay the delivery, so please do not book any Trades people to carry out your install until you have received your delivery and happy that it is in good condition.

 

We also offer a same day delivery service, which usually works out around £2 per mile. Please note this is a rough price. Give us a call to get an accurate delivery price. Same day deliveries are delivered from our suppliers nearest depot to your address. 

 

AREA

DELIVERY TIME

ORDER VALUE

PRICE (INC VAT)

UK MAINLAND (EXCLUDES SCOTTISH HIGHLANDS AND ISLANDS)

NEXT DAY

UNDER £150

£8

SCOTTISH HIGHLANDS & UK ISLANDS

2-5 DAYS

UNDER £150

POA

 

RETURNS:

After you have received your delivery, we hope that you will be happy with the purchase that you have made and that it will be fit for the install as you require. However we are aware sometimes this may not be the case for whatever reason, it could be as simple as it is not the part you require.

Therefore, we are happy for you to return the goods if they are in the original packaging and free from any damage (re-saleable condition) within 30 days of purchase.

It is up to the customer to get the goods back to us. Unfortunately we cannot arrange any collection for returns. It is simple for you to do just take the goods to your local post office and we recommend using a ‘sign for’ service, this way you can track the shipment and know when we have received them back.

On receiving the goods back we will inspect them for any damage. If the goods have been damaged in transit on the way back to us, it is up to you as a customer to pursue a claim through the courier with which you chose to send the goods back with.

If on inspecting the goods, we find they are in a re-sellable condition we will issue a full refund (minus original carriage if your order was under £150). The refund will be processed within 30 days of receiving the goods back to us. However, this is usually done within the same working week.

Before returning goods, please log into your online account and request a return, stating which product it is you are wanting to return. Please also print a copy of the original order off highlighting which product you are returning and place this in a sealed envelope and attach it to the parcel.

Unfortunately as our flexible flue liner is cut to length for each individual order we are not able to accept returns on flexible flue liner.